The Moderating Role of Emotional Intelligence in the Effect of a Toxic Working Environment on Employee Well-Being

Abstract:

Introduction: The topics of the Toxic Work Environment (TWE), Employee Well-Being (EWB), and Emotional Intelligence (EI) are becoming more relevant in today’s workplace. However, there is a lack of research examining the moderating role of EI in the impact of TWE on EWB, and associated demographic variables.

Methods: Researchers employed convenience sampling, a quantitative method, and a cross-sectional study design with 208 employees (n= 208 participants) with previously used standard instruments; while ensuring reliability, and validity. Descriptive statistics and regression analysis were employed during the data analysis stage to test the hypotheses for the study.

Results: According to the study, TWE could have negative effects on EWB, whereas EI had no discernible moderating influence. EI did not diminish the impact, according to the results of the regression analysis (b = 0.134, 95% CI [-0.79-1.059], t = 0.28, sig = 0.775, p > 0.05). EI, however, is a valuable skill. The survey also discovered a significant difference in EI between married and unmarried employees.

Conclusion: It is crucial to identify the impact of TWE on EWB. While EI is a vital skill, this study found that EI did not play a moderating role between TWE and EWB. Therefore, organizations should prioritize addressing toxic behaviors and promoting a healthy work environment. However, limitations such as the use of self-reported and private data may restrict the study’s feasibility. Further research is necessary to explore effective strategies for combating TWE and promoting EWB across diverse professions.

Keywords:

Emotional Intelligence, Employee Well-Being, Moderating Role, Toxic Workplace Environment

Citation: Pramila Pudasaini Thapa, Beena Giridharan and Josana Khanal (2023). The Moderating Role of Emotional Intelligence in the Effect of a Toxic Working Environment on Employee Well-Being. Horizon J. Hum. Soc. Sci. Res. 5 (1), 128–138. https://doi.org/10.37534/bp.jhssr.2023.v5.n1.id1202.p128