Competency Assessment for OR - COVID-19

Shubashini Rathina Velu, Sharmini Gopinathan and Murali Raman


Collective behaviours; resilience; organisation; COVID-19; Malaysia


Organizations are becoming more vulnerable to the external as well as internal challenges. Doing business becomes more cumbersome. One plausible remedy rests with the collective behavioural capacity of the organizations available to them in terms of their employees’ behaviours and inner organizational systems that binds the organizational employees. Thus, samples were selected from the employees of the registered organizations of Malaysian Digital Economic Corporation Sdn. Bhd. (MDEC). A total of 252 samples responded to a survey-based instrument and the data were analysed with PLS-SEM to determine that the employees’ collective behaviours capacities of commitment, communication, competency, community, connection, and coordination positively influenced the organizational resilience in MSC Status Companies. Employees are the most important resource for the organization to have a competitive advantage not only to lead but also instrumental in the survival of the organization (Tasic et al. 2019). A positive set of behavioural capitals exists inside the organisation enabling the organisation to thrive and survive by becoming an important agent for the growth of the national economy. The resilience as capacity is not the same for all organizations as it rests on the internal social system. This system enables the organisation to be resilient with the collective competency available to the organisation in terms of its people and system (Therese Sonnet 2016).

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