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Challenges of Public Policy Implementation:
A Critical Analysis of Consumer Rights Protection Act in Bangladesh
Faraha Nawaz and Nayan Deep Singh Kanwal
Abstract:
The purpose of this article is to analyze the challenges of execution of Consumer Rights Protection Act (CRPA-2009) in Bangladesh. There are not much meaningful research works have been conducted in the area of CRPA 2009 and comprehensive research on various aspects of this Act is highly required as this act is one of the strongest tools for protecting consumer rights in Bangladesh. This article is written based on both primary and secondary data. Primary data has been collected through a series of in-depth interviews with consumers, members of Consumers Association of Bangladesh (CAB) and the directorate of National Consumer Rights Protection. Secondary data/information have been collected from contemporary literature from various journals, books, newspapers, and authentic online sources. This article gives a thorough analysis of the challenges of implementation of this Act and proposes some policy suggestions regarding the protection of consumers’ interests. The authors believe that the policy suggestions will assist the Government to revamp the existing policies and will add to the existing stock of knowledge.
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